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SK Telecom to Compensate Millions of Users for Service Failure

Updated:2014/3/24 13:47

SK Telecom said it will compensate its 5.6 million users for 10 times the cost of the damage they suffered after an overnight service failure.

The head of the nation's top mobile service provider made the announcement at a press conference on Friday after apologizing for the incident. SK Telecom's mobile network suffered a partial failure from Thursday night through early Friday morning, with its subscribers experiencing problems making calls and downloading data.

The company's policy is to only offer compensation to its customers when they are unable to use the services for more than three hours.

The usual amount it pays in such cases is six times the daily subscription fee.

 Source:chosun
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