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 Nov 21 2008 | 19:37
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Alcatel-lucent and Convergys to Provide a Converged Billing and Customer Care Solution

Updated:2008/5/22 11:05

Tags:OSS
Alcatel-Lucent and Convergys have signed a multi-year non-exclusive agreement that integrates Convergys Infinys applications into Alcatel-Lucent''s Business Support System (BSS) solution. It includes a convergent billing solution combining Convergys and Alcatel-Lucent''s leading product portfolios in the prepaid and postpaid segments, and Alcatel-Lucent''s BSS integration services.

"This partnership provides a key element of the converged BSS solution addressing service provider needs to improve business operations, with a single business software system that supports different payment methods, different services, including voice, multi-media and blended lifestyle services, along with the evolution to fixed mobile convergence," said Jean-Pierre Gaillat, Alcatel-Lucent''s Vice President of the global OSS/BSS and Software Integration Professional Services Practice.

"This reseller agreement breaks new ground for Convergys. By working with Alcatel-Lucent we are extending our business model to enable more operators to benefit from the fully convergent pre- and postpaid capabilities of the combined solution, said Bob lento, President, Information Management at Convergys.

Through this agreement with Convergys, Alcatel-Lucent says that it now offers a complete, pre-integrated billing, rating and customer care solution.



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